At PrinterRentals.com, we are committed to providing exceptional customer service before, during, and after your printer rental experience. This Customer Support Policy outlines how we handle inquiries, complaints, and service requests to ensure complete satisfaction.

1. Support Availability

Our customer support team is available:

24/7 via email and live chat
Monday to Saturday, 9:00 AM – 7:00 PM (EST) via phone

We aim to respond to all queries as quickly and effectively as possible.

2. Support Channels

You can reach us through the following channels:

📧 Email: info@printerrentals.com
💬 Live Chat: Available on our website

3. Response Time

We strive to respond to support requests within:

Email: 4 to 6 business hours
Live Chat: Instant to 30 minutes
Phone: Immediate during working hours

In rare cases of high volume, responses may take up to 24 hours.

4. Types of Support Provided

Our team can assist you with:

Equipment rental queries
Booking issues or cancellations
Delivery tracking and scheduling
Installation and setup guidance
Technical troubleshooting
Maintenance or replacement requests
Billing and refund questions

5. Service Commitment

We are dedicated to:

Resolving issues promptly and professionally
Ensuring polite and respectful communication
Offering accurate and helpful technical support
Following up to ensure your issue is resolved

6. Escalation Procedure

If your issue is not resolved to your satisfaction, you can escalate it by emailing info@printerrentals.com with the subject line: “Escalation Request – [Your Order ID]”. A supervisor will review and respond within 24–48 business hours.

7. Maintenance & Repairs

If your rented printer malfunctions:

Contact us immediately via phone or chat
Our technician will be assigned for on-site support or replacement
Maintenance is covered as part of the rental service

8. Feedback & Complaints

We value your feedback. To submit suggestions or complaints, please email info@printerrentals.com. Your input helps us improve our services.

9. Limitations of Support

We do not provide support for:

Non-rental devices not sourced through PrinterRentals.com
Personal computer issues or third-party software
Internet/network configuration not related to printer setup